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How can we help you?

To help you prepare to use GlobalEnglish One, you can download the attached IT Factsheet document.
To confirm that your system is set up to help you hear and record sounds in One activities, use our System Check tool. 

The One System Check will assist you in identifying and troubleshooting the following issues:

  • Audio
  • (Flash Settings)
  • Microphone
  • Speech
To perform a System Check: 
  1. After logging into One, click the System Check link on the bottom right of the home page.

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  1. The Audio check page is displayed. To verify that your audio is working, click the speaker icon.

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After completing each test, click Next.

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  1. To check your Flash Settings, click the Set Flash Permission button. 
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  1. ​Select Allow and Remember so that Adobe Flash Player can enable your microphone for speaking activities.

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  1. Click the Microphone icon tab and select the correct microphone from the list. Your microphone volume indicator should show a positive green bar:

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Note: If you are using Google Chrome and see the message: “ is requesting microphone and camera permission” at the top of the browser, click Allow.
Also, still with Chrome, if you cannot record the sentence "I'm testing my microphone by recording my voice" in step 3, select "No, I didn't hear it" >> Adjust microphone settings and select the right microphone before closing the window. You will automatically come back to the recording step and you will then be able to record the sentence.

  1. When testing your recording, speak clearly and slowly, pronouncing as closely as possible the sentence given by the system.
  2. Clicking on the Recording button.
  3. After recording the sentence, press the Stop button.
  4. Click Listen to play back the recording.
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Note: We highly recommend a headset with integrated microphone to perform a System Check. 
When recording a sentence, you should see the volume bars going up and down. If you see no bar, the system will generate a message saying the volume is too low. If the bars go up to the red color, the system can generate a message saying there is too much background sound.

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Please find enclosed the factsheet about GlobalEnglish Standard 

Clearing your browser’s cache can help resolve issues such as: 
  • Audio not recording or playing
  • Slow Web page loading
To clear your browser’s cache, log off from One and close all browsers, and then follow the instructions for the specific browser that you are using.

Note: If you have login issues, you may want to also delete cookies.

Microsoft Edge:
  1. In Microsoft Edge, click on the hub icon User-added image >>  User-added image 
  2. Select Clear all history.
  3. Select the Cashed data and files box.
  4. Click Clear.

Internet Explorer 11:
  1. Go to the Tools menu, and click Delete Browsing History.
  2. Select the Temporary Internet Files and website files check box.
  3. Make sure that Preserve Favorites website data is unchecked. 
  4. Click Delete.
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Internet Explorer 9 ~ 10:
  1. Go to the Tools menu, and click Delete Browsing History.
  2. Select the Temporary Internet Files check box.
  3. Make sure that Preserve Favorites website data is unchecked. 
  4. Click Delete.
For additional information regarding IE settings, visit:

  1. Click the Library button 57 library icon , click History and then click Clear Recent History
  2. Select how much history you want to clear:
    • Click the drop-down menu next to Time range to clear to choose how much of your history Firefox will clear.
    History Win2
    • Next, click the arrow next to Details to select exactly what information will get cleared. 
    History Win3 Fx11
  3. Finally, click the Clear Now button. The window will close and the items you've selected will be cleared.

There exists another option for Firefox:
  1. Click the menu button Fx57Menu and choose Options.
  2. Select the Privacy & Security panel.
  3. In the Cached Web Content section, click Clear Now.
For additional information, visit:

Google Chrome on Windows:
  1. In the browser toolbar, click the 3-dot (ellipses) User-added image icon. Older versions display a wrench.
  2. Click on More Tools > Clear browsing data...
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  1. From the drop-down menu, select how much history you want to clear. To clear your entire browsing history, select the beginning of time.
  2. Select Cached images and files.
  3. Click Clear browsing data.
For additional information, visit:

Safari on Mac
  1. On the Safari menu, click Clear History...
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  1. From the drop-down menu, select how much history you want to clear. To clear your entire browsing history, select all history.
  2. Click Clear History.
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For additional information, visit:
​Google Chrome on Mac:
  1. On the Chrome menu, click Clear Browsing Data...
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  1. Click the Clear Browsing Data box.
For additional information, visit:
>>Click here for more FAQs