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FAQ

How do I perform a System Check?

The One System Check will assist you in identifying and troubleshooting the following issues:

  • Audio
  • Flash Settings
  • Microphone
  • Speech
  • Camera
 
To perform the system check, please click on the System Check link listed under the menu button kA0600000008jCjCAI_en_US_1_0 in your Learnship GlobalEnglish homepage.
  • At this point, according to your browser, you may see a pop up window asking if you want to allow edge.globalenglish.com to use your microphone. Please select Allow. The audio check page will be displayed. To verify that your audio is working fine, please click the speaker icon: 

kA0600000008jCjCAI_en_US_1_1STEP 1
If you select the "No" option the system will prompt some tips (same for the next steps).
After completing each test, click Next.

 
  • To check your Flash Settings, click the Set Flash Permissions button. (Note: if the access to the microphone has already been allowed, step #2 will be skipped and you will get to the Microphone step right away): 
 
kA0600000008jCjCAI_en_US_1_2 STEP 2     >>>  >>                     kA0600000008jCjCAI_en_US_1_3
​Select AllowRemember and Close so that Adobe Flash Player is enabled for your microphone. 

 

  • Once Flash has been enabled, you will be able to record your voice as prompted in the following screen:
kA0600000008jCjCAI_en_US_1_4STEP 3
 
  • Click Next and keep on following the instructions shown on the screen: 

kA0600000008jCjCAI_en_US_1_5STEP 4
 
  • Click Next

kA0600000008jCjCAI_en_US_1_6STEP 5
 
The camera is optional. 

A red cross may appear in the final results if you have had to review some settings, but if you followed the previous recommendations, it will be fine; your microphone should be ready for communication and pronunciation activities.

kA0600000008jCjCAI_en_US_1_7


Note: We highly recommend a headset with integrated microphone to perform a System Check.