By continuing to use this site, you agree to the use of cookies to provide you with better services. Read our cookies policy


How do I clear my cache?
Clearing your browser’s cache can help resolve issues such as: 
  • Audio not recording or playing
  • Slow Web page loading
To clear your browser’s cache, log off from One and close all browsers, and then follow the instructions for the specific browser that you are using.

Note: If you have login issues, you may want to also delete cookies.

Chromium Microsoft Edge:
  1. In Chromium, click on the 3 horizontal dots  >>  History  >> Clear Browsing data or type directly edge://settings/clearBrowserData in your browser or use the shortcut  Ctrl+ Shift + Delete
  2. Unfold the time range menu and select "All time
  3. Select "Cached images and files"
  4. Click on "Clear now"

Microsoft Edge:
  1. In Microsoft Edge, click on the hub icon kA0600000008j7OCAQ_en_US_1_0   >>     kA0600000008j7OCAQ_en_US_1_1 History
  2. Select Clear history.
  3. Select the Cashed data and files box.
  4. Click Clear.

Internet Explorer 11:
  1. Go to the Tools kA0600000008j7OCAQ_en_US_1_2 menu, point to Safety and then select Delete browsing history.
  2. Select the Temporary Internet Files and website files check box.
  3. Click Delete.

  1. Click the Library button kA0600000008j7OCAQ_en_US_1_3, click History and then click Clear Recent History
  2. Next to Time range to clear, choose Everything from the drop-down menu, select Cache in the items list, then click the Clear Now button

There exists another option for Firefox:
  1. Click the menu button kA0600000008j7OCAQ_en_US_1_4and choose Options.
  2. Select the Privacy & Security panel.
  3. In the Cookies and Site Data section, click Clear Data
  4. Check the Cached Web Content box and click Clear.

Google Chrome on Windows:
  1. In the browser toolbar, click the 3-dot icon kA0600000008j7OCAQ_en_US_1_5
  2. Click on More Tools > Clear browsing data.
  3. From the drop-down menu, select how much history you want to clear. To clear your entire browsing history, select All time.
  4. Select Cached images and files.
  5. Click Clear browsing data.

Safari on Mac
  1. On the Safari menu, click Clear History...
  1. From the drop-down menu, select how much history you want to clear. To clear your entire browsing history, select all history.
  2. Click Clear History.
​Google Chrome on Mac:
  1. On the Chrome menu, click Clear Browsing Data...
  1. Click the Clear Browsing Data box.