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How do I perform a System Check?

The One System Check will assist you in identifying and troubleshooting the following issues:

  • Audio
  • (Flash Settings)
  • Microphone
  • Speech
To perform a System Check: 
  1. After logging into One, click the System Check link under the menu button in your homepage.

User-added image

  1. At this point, according to your browser, you will see a pop up window asking if you want to allow to use your microphone. Please select Allow. The Audio check page is displayed. To verify that your audio is working, click the speaker icon.

User-added imageSTEP 1
After completing each test, click Next.
  1. To check your Flash Settings, click the Set Flash Permission button. If you have previously allowed the access to the microphone, this step will be skipped.
User-added imageSTEP 2
Click on Set Flash Permissions
  1. ​Select AllowRemember and Close so that Adobe Flash Player can enable your microphone for speaking activities.

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Note: If you are using Google Chrome and see the message: “ is requesting microphone and camera permission” at the top of the browser, click Allow.

Also, still with Chrome, if you cannot record the sentence "I'm testing my microphone by recording my voice" in step 3 below, select "No, I didn't hear it" >> Adjust microphone settings and select the right microphone before closing the window. You will automatically come back to the recording step and you will then be able to record the sentence.

User-added imageSTEP 3
Click Next: 

User-added imageSTEP 4
Click Next: 

User-added imageSTEP 5

Note: We highly recommend a headset with integrated microphone to perform a System Check.