By continuing to use this site, you agree to the use of cookies to provide you with better services. Read our cookies policy
X

FAQ

How do I perform a System Check?

The One System Check will assist you in identifying and troubleshooting the following issues:

  • Audio
  • (Flash Settings)
  • Microphone
  • Speech
To perform a System Check: 
  1. After logging into One, click the System Check link on the bottom right of the home page.

User-added image

  1. The Audio check page is displayed. To verify that your audio is working, click the speaker icon.

User-added image

After completing each test, click Next.

User-added image

  1. To check your Flash Settings, click the Set Flash Permission button. 
User-added image
  1. ​Select Allow and Remember so that Adobe Flash Player can enable your microphone for speaking activities.

User-added image
 

  1. Click the Microphone icon tab and select the correct microphone from the list. Your microphone volume indicator should show a positive green bar:

User-added image

Note: If you are using Google Chrome and see the message: “http://edge.globalenglish.com/ is requesting microphone and camera permission” at the top of the browser, click Allow.

  1. When testing your recording, speak clearly and slowly, pronouncing as closely as possible the sentence given by the system.
  2. Clicking on the Recording button.
  3. After recording the sentence, press the Stop button.
  4. Click Listen to play back the recording.
User-added image

Note: We highly recommend a headset with integrated microphone to perform a System Check. 
When recording a sentence, you should see the volume bars going up and down. If you see no bar, the system will generate a message saying the volume is too low. If the bars go up to the red color, the system can generate a message saying there is too much background sound.

User-added image