By continuing to use this site, you agree to the use of cookies to provide you with better services. Read our cookies policy
X

FAQ

How do I clear my cache?
Clearing your browser’s cache can help resolve issues such as: 
  • Audio not recording or playing
  • Slow Web page loading
To clear your browser’s cache, log off from One and close all browsers, and then follow the instructions for the specific browser that you are using.

Note: If you have login issues, you may want to also delete cookies.

Microsoft Edge:
  1. In Microsoft Edge, click on the hub icon User-added image >>  User-added image 
  2. Select Clear all history.
  3. Select the Cashed data and files box.
  4. Click Clear.


Internet Explorer 11:
  1. Go to the Tools menu, and click Delete Browsing History.
  2. Select the Temporary Internet Files and website files check box.
  3. Make sure that Preserve Favorites website data is unchecked. 
  4. Click Delete.
User-added image


Internet Explorer 9 ~ 10:
  1. Go to the Tools menu, and click Delete Browsing History.
  2. Select the Temporary Internet Files check box.
  3. Make sure that Preserve Favorites website data is unchecked. 
  4. Click Delete.
For additional information regarding IE settings, visit: https://support.microsoft.com/en-us

Firefox:
  1. Click the Library button 57 library icon , click History and then click Clear Recent History
  2. Select how much history you want to clear:
    • Click the drop-down menu next to Time range to clear to choose how much of your history Firefox will clear.
    History Win2
    • Next, click the arrow next to Details to select exactly what information will get cleared. 
    History Win3 Fx11
  3. Finally, click the Clear Now button. The window will close and the items you've selected will be cleared.

There exists another option for Firefox:
  1. Click the menu button Fx57Menu and choose Options.
  2. Select the Privacy & Security panel.
  3. In the Cached Web Content section, click Clear Now.
 
For additional information, visit: https://support.mozilla.org/en-US/products/firefox

Google Chrome on Windows:
  1. In the browser toolbar, click the 3-dot (ellipses) User-added image icon. Older versions display a wrench.
  2. Click on More Tools > Clear browsing data...
 
User-added image
  1. From the drop-down menu, select how much history you want to clear. To clear your entire browsing history, select the beginning of time.
  2. Select Cached images and files.
  3. Click Clear browsing data.
 
For additional information, visit: https://support.google.com/chrome/

Safari on Mac
  1. On the Safari menu, click Clear History...
User-added image
  1. From the drop-down menu, select how much history you want to clear. To clear your entire browsing history, select all history.
  2. Click Clear History.
User-added image
 
For additional information, visit: http://www.apple.com/support/
 
​Google Chrome on Mac:
  1. On the Chrome menu, click Clear Browsing Data...
User-added image
 
  1. Click the Clear Browsing Data box.
For additional information, visit: https://support.google.com/chrome/