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FAQ

I lost my username or password. What do I do?
If you have lost your username or password, please follow the instructions below:
  1. On the One login page, click "Forgot your password?".
  2. In the email address box, type the email address that you used to subscribe to One, then click Submit.
  3. You will receive an automated email which will provide you a link to reset your password.
  4. Click Reset Password.
    Please note: If your email address is associated with multiple usernames and accounts, click the Manage Account button.
  5. On the next page that appears, you will see a list of all your currently active and inactive accounts linked to the same email address. Highlight the user account for which you wish to reset the password and click Submit.
  6. You will now be able to reset your password. 
Please note that you must select a new password. New password cannot be the same as the previous one.