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How can we help you?

 
FAQ
To help you prepare to use Learnship GlobalEnglish, you can download the attached IT Factsheet document.
 
To confirm that your system is set up to help you hear and record sounds in One activities, use our System Check tool. 

Clearing your browser’s cache can help resolve issues such as: 
  • Audio not recording or playing
  • Slow Web page loading
To clear your browser’s cache, log off from One and close all browsers, and then follow the instructions for the specific browser that you are using.

Note: If you have login issues, you may want to also delete cookies.

Chromium Microsoft Edge:
  1. In Chromium, click on the 3 horizontal dots  >>  History  >> Clear Browsing data or type directly edge://settings/clearBrowserData in your browser or use the shortcut  Ctrl+ Shift + Delete
  2. Unfold the time range menu and select "All time
  3. Select "Cached images and files"
  4. Click on "Clear now"


Microsoft Edge:
  1. In Microsoft Edge, click on the hub icon kA0600000008j7OCAQ_en_US_1_0   >>     kA0600000008j7OCAQ_en_US_1_1 History
  2. Select Clear history.
  3. Select the Cashed data and files box.
  4. Click Clear.


Internet Explorer 11:
  1. Go to the Tools kA0600000008j7OCAQ_en_US_1_2 menu, point to Safety and then select Delete browsing history.
  2. Select the Temporary Internet Files and website files check box.
  3. Click Delete.
 


Firefox:
  1. Click the Library button kA0600000008j7OCAQ_en_US_1_3, click History and then click Clear Recent History
  2. Next to Time range to clear, choose Everything from the drop-down menu, select Cache in the items list, then click the Clear Now button

There exists another option for Firefox:
  1. Click the menu button kA0600000008j7OCAQ_en_US_1_4and choose Options.
  2. Select the Privacy & Security panel.
  3. In the Cookies and Site Data section, click Clear Data
  4. Check the Cached Web Content box and click Clear.
 

Google Chrome on Windows:
  1. In the browser toolbar, click the 3-dot icon kA0600000008j7OCAQ_en_US_1_5
  2. Click on More Tools > Clear browsing data.
  3. From the drop-down menu, select how much history you want to clear. To clear your entire browsing history, select All time.
  4. Select Cached images and files.
  5. Click Clear browsing data.
 

Safari on Mac
  1. On the Safari menu, click Clear History...
kA0600000008j7OCAQ_en_US_1_6
  1. From the drop-down menu, select how much history you want to clear. To clear your entire browsing history, select all history.
  2. Click Clear History.
kA0600000008j7OCAQ_en_US_1_7
 
 
​Google Chrome on Mac:
  1. On the Chrome menu, click Clear Browsing Data...
kA0600000008j7OCAQ_en_US_1_8
 
  1. Click the Clear Browsing Data box.

The One System Check will assist you in identifying and troubleshooting the following issues:

  • Audio
  • Flash Settings
  • Microphone
  • Speech
  • Camera
 
To perform the system check, please click on the System Check link listed under the menu button kA0600000008jCjCAI_en_US_1_0 in your Learnship GlobalEnglish homepage.
  • At this point, according to your browser, you may see a pop up window asking if you want to allow edge.globalenglish.com to use your microphone. Please select Allow. The audio check page will be displayed. To verify that your audio is working fine, please click the speaker icon: 

kA0600000008jCjCAI_en_US_1_1STEP 1
If you select the "No" option the system will prompt some tips (same for the next steps).
After completing each test, click Next.

 
  • To check your Flash Settings, click the Set Flash Permissions button. (Note: if the access to the microphone has already been allowed, step #2 will be skipped and you will get to the Microphone step right away): 
 
kA0600000008jCjCAI_en_US_1_2 STEP 2     >>>  >>                     kA0600000008jCjCAI_en_US_1_3
​Select AllowRemember and Close so that Adobe Flash Player is enabled for your microphone. 

 

  • Once Flash has been enabled, you will be able to record your voice as prompted in the following screen:
kA0600000008jCjCAI_en_US_1_4STEP 3
 
  • Click Next and keep on following the instructions shown on the screen: 

kA0600000008jCjCAI_en_US_1_5STEP 4
 
  • Click Next

kA0600000008jCjCAI_en_US_1_6STEP 5
 
The camera is optional. 

A red cross may appear in the final results if you have had to review some settings, but if you followed the previous recommendations, it will be fine; your microphone should be ready for communication and pronunciation activities.

kA0600000008jCjCAI_en_US_1_7


Note: We highly recommend a headset with integrated microphone to perform a System Check. 
>>Click here for more FAQs