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How can we help you?


The One System Check will assist you in identifying and troubleshooting the following issues:

  • Audio
  • Flash Settings
  • Microphone
  • Speech
  • Camera
To perform the system check, please click on the System Check link listed under the menu button User-added image in your Learnship GlobalEnglish homepage.
  • At this point, according to your browser, you may see a pop up window asking if you want to allow to use your microphone. Please select Allow. The audio check page will be displayed. To verify that your audio is working fine, please click the speaker icon: 

User-added imageSTEP 1
If you select the "No" option the system will prompt some tips (same for the next steps).
After completing each test, click Next.

  • To check your Flash Settings, click the Set Flash Permissions button. (Note: if the access to the microphone has already been allowed, step #2 will be skipped and you will get to the Microphone step right away): 
User-added image STEP 2     >>>  >>                     User-added image
​Select AllowRemember and Close so that Adobe Flash Player is enabled for your microphone. 


  • Once Flash has been enabled, you will be able to record your voice as prompted in the following screen:
User-added imageSTEP 3
  • Click Next and keep on following the instructions shown on the screen: 

User-added imageSTEP 4
  • Click Next

User-added imageSTEP 5
The camera is optional. 

A red cross may appear in the final results if you have had to review some settings, but if you followed the previous recommendations, it will be fine; your microphone should be ready for communication and pronunciation activities.

User-added image

Note: We highly recommend a headset with integrated microphone to perform a System Check. 
Please find enclosed the factsheet about GlobalEnglish Standard 

If you have lost your username or password, please follow the instructions below:
  1. On the One login page, click "Forgot your password?".
  2. In the email address box, type the email address that you used to subscribe to One, then click Submit.
  3. You will receive an automated email which will provide you a link to reset your password.
  4. Click Reset Password.
    Please note: If your email address is associated with multiple usernames and accounts, click the Manage Account button.
  5. On the next page that appears, you will see a list of all your currently active and inactive accounts linked to the same email address. Highlight the user account for which you wish to reset the password and click Submit.
  6. You will now be able to reset your password. 
Please note that you must select a new password. New password cannot be the same as the previous one.
Please find enclosed the factsheet about GlobalEnglish Professional

>>Click here for more FAQs