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How can we help you?

Clearing your browser’s cache can help resolve issues such as: 
  • Audio not recording or playing
  • Slow Web page loading
To clear your browser’s cache, log off from One and close all browsers, and then follow the instructions for the specific browser that you are using.

Note: If you have login issues, you may want to also delete cookies.

Microsoft Edge:
  1. In Microsoft Edge, click on the hub icon User-added image   >>     User-added image History
  2. Select Clear history.
  3. Select the Cashed data and files box.
  4. Click Clear.

Internet Explorer 11:
  1. Go to the Tools User-added image menu, point to Safety and then select Delete browsing history.
  2. Select the Temporary Internet Files and website files check box.
  3. Click Delete.

  1. Click the Library button 4, click History and then click Clear Recent History
  2. Next to Time range to clear, choose Everything from the drop-down menu, select Cache in the items list, then click the Clear Now button

There exists another option for Firefox:
  1. Click the menu button User-added imageand choose Options.
  2. Select the Privacy & Security panel.
  3. In the Cookies and Site Data section, click Clear Data
  4. Check the Cached Web Content box and click Clear.

Google Chrome on Windows:
  1. In the browser toolbar, click the 3-dot icon User-added image
  2. Click on More Tools > Clear browsing data.
  3. From the drop-down menu, select how much history you want to clear. To clear your entire browsing history, select All time.
  4. Select Cached images and files.
  5. Click Clear browsing data.

Safari on Mac
  1. On the Safari menu, click Clear History...
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  1. From the drop-down menu, select how much history you want to clear. To clear your entire browsing history, select all history.
  2. Click Clear History.
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​Google Chrome on Mac:
  1. On the Chrome menu, click Clear Browsing Data...
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  1. Click the Clear Browsing Data box.

The One System Check will assist you in identifying and troubleshooting the following issues:

  • Audio
  • (Flash Settings)
  • Microphone
  • Speech
To perform a System Check: 
  1. After logging into One, click the System Check link under the menu button in your homepage.

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  1. At this point, according to your browser, you will see a pop up window asking if you want to allow to use your microphone. Please select Allow. The Audio check page is displayed. To verify that your audio is working, click the speaker icon.

User-added imageSTEP 1
After completing each test, click Next.
  1. To check your Flash Settings, click the Set Flash Permission button. If you have previously allowed the access to the microphone, this step will be skipped.
User-added imageSTEP 2
Click on Set Flash Permissions
  1. ​Select AllowRemember and Close so that Adobe Flash Player can enable your microphone for speaking activities.

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Note: If you are using Google Chrome and see the message: “ is requesting microphone and camera permission” at the top of the browser, click Allow.

Also, still with Chrome, if you cannot record the sentence "I'm testing my microphone by recording my voice" in step 3 below, select "No, I didn't hear it" >> Adjust microphone settings and select the right microphone before closing the window. You will automatically come back to the recording step and you will then be able to record the sentence.

User-added imageSTEP 3
Click Next: 

User-added imageSTEP 4
Click Next: 

User-added imageSTEP 5

Note: We highly recommend a headset with integrated microphone to perform a System Check. 
To help you prepare to use Learnship GlobalEnglish One, you can download the attached IT Factsheet document.
To confirm that your system is set up to help you hear and record sounds in One activities, use our System Check tool. 

Please find enclosed the factsheet about GlobalEnglish Standard 

>>Click here for more FAQs