• Audio not recording or playing
• Slow Web page loading

1. Go to the Tools menu, and click Delete Browsing History.
2. Select the Temporary Internet Files and website files check box.
3. Make sure that Preserve Favorites website data is unchecked. 
4. Click Delete.

1. Go to the Tools menu, and click Delete Browsing History.
2. Select the Temporary Internet Files check box.
3. Make sure that Preserve Favorites website data is unchecked. 
4. Click Delete.

1. Click the Library button  , click History and then click Clear Recent History
2. Select how much history you want to clear:
   • Click the drop-down menu next to Time range to clear to choose how much of your history Firefox will clear.

   

   • Next, click the arrow next to Details to select exactly what information will get cleared. 

   

3. Finally, click the Clear Now button. The window will close and the items you've selected will be cleared.

1. Click the menu button  and choose Options.
2. Select the Privacy & Security panel.
3. In the Cached Web Content section, click Clear Now.

1. In the browser toolbar, click the 3-dot (ellipses) icon. Older versions display a wrench.
2. Click on More Tools > Clear browsing data...

3. From the drop-down menu, select how much history you want to clear. To clear your entire browsing history, select the beginning of time.
4. Select Cached images and files.
5. Click Clear browsing data.

1. On the Safari menu, click Clear History...

2. From the drop-down menu, select how much history you want to clear. To clear your entire browsing history, select all history.
3. Click Clear History.

1. On the Chrome menu, click Clear Browsing Data...

 

2. Click the Clear Browsing Data box.

The One System Check will assist you in identifying and troubleshooting the following issues:

• Audio
• (Flash Settings)
• Microphone
• Speech

1. After logging into One, click the System Check link on the bottom right of the home page.​

2. The Audio check page is displayed. To verify that your audio is working, click the speaker icon. ​

​​

3. To check your Flash Settings, click the Set Flash Permission button. 

4. ​Select Allow and Remember so that Adobe Flash Player can enable your microphone for speaking activities. ​

5. Click the Microphone icon tab and select the correct microphone from the list. Your microphone volume indicator should show a positive green bar:

Note: If you are using Google Chrome and see the message: “http://edge.globalenglish.com/ is requesting microphone and camera permission” at the top of the browser, click Allow.

6. When testing your recording, speak clearly and slowly, pronouncing as closely as possible the sentence given by the system.
7. Clicking on the Recording button.
8. After recording the sentence, press the Stop button.
9. Click Listen to play back the recording.

1. On the One login page, click "Forgot your password?".
2. In the email address box, type the email address that you used to subscribe to One, then click Submit.
3. You will receive an automated email which will provide you a link to reset your password.
4. Click Reset Password.
   Please note: If your email address is associated with multiple usernames and accounts, click the Manage Account button.
5. On the next page that appears, you will see a list of all your currently active and inactive accounts linked to the same email address. Highlight the user account for which you wish to reset the password and click Submit.
6. You will now be able to reset your password.