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Factsheet for GlobalEnglish Standard 
Please find enclosed the factsheet about GlobalEnglish Standard
Clearing your browser’s cache can help resolve issues such as:
Note: If you have login issues, you may want to also delete cookies.
Microsoft Edge:
Internet Explorer 11:
Internet Explorer 9 ~ 10:
Firefox:
There exists another option for Firefox:
For additional information, visit: https://support.mozilla.org/en-US/products/firefox
Google Chrome on Windows:
For additional information, visit: https://support.google.com/chrome/
Safari on Mac
- Audio not recording or playing
- Slow Web page loading
Note: If you have login issues, you may want to also delete cookies.
Microsoft Edge:
- In Microsoft Edge, click on the hub icon
>> 
- Select Clear all history.
- Select the Cashed data and files box.
- Click Clear.
Internet Explorer 11:
- Go to the Tools menu, and click Delete Browsing History.
- Select the Temporary Internet Files and website files check box.
- Make sure that Preserve Favorites website data is unchecked.
- Click Delete.
Internet Explorer 9 ~ 10:
- Go to the Tools menu, and click Delete Browsing History.
- Select the Temporary Internet Files check box.
- Make sure that Preserve Favorites website data is unchecked.
- Click Delete.
Firefox:
- Click the Library button
, click History and then click Clear Recent History - Select how much history you want to clear:
- Click the drop-down menu next to Time range to clear to choose how much of your history Firefox will clear.
- Next, click the arrow next to Details to select exactly what information will get cleared.
- Finally, click the Clear Now button. The window will close and the items you've selected will be cleared.
There exists another option for Firefox:
- Click the menu button
and choose Options. - Select the Privacy & Security panel.
- In the Cached Web Content section, click Clear Now.
For additional information, visit: https://support.mozilla.org/en-US/products/firefox
Google Chrome on Windows:
- In the browser toolbar, click the 3-dot (ellipses)
icon. Older versions display a wrench. - Click on More Tools > Clear browsing data...
- From the drop-down menu, select how much history you want to clear. To clear your entire browsing history, select the beginning of time.
- Select Cached images and files.
- Click Clear browsing data.
Safari on Mac
- On the Safari menu, click Clear History...
- From the drop-down menu, select how much history you want to clear. To clear your entire browsing history, select all history.
- Click Clear History.
For additional information, visit: http://www.apple.com/support/
Google Chrome on Mac:
- On the Chrome menu, click Clear Browsing Data...
- Click the Clear Browsing Data box.
For additional information, visit: https://support.google.com/chrome/
If you have lost your username or password, please follow the instructions below:
- On the One login page, click "Forgot your password?".
- In the email address box, type the email address that you used to subscribe to One, then click Submit.
- You will receive an automated email which will provide you a link to reset your password.
- Click Reset Password.
Please note: If your email address is associated with multiple usernames and accounts, click the Manage Account button. - On the next page that appears, you will see a list of all your currently active and inactive accounts linked to the same email address. Highlight the user account for which you wish to reset the password and click Submit.
- You will now be able to reset your password.
Please find enclosed the factsheet about GlobalEnglish Coach
